//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services, economics and management"
~person:"Chuah, Stephanie Hui-wen"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Deutschland
Online-Handel
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Hotel industry
1
Hotellerie
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Mobile communications
1
Mobilkommunikation
1
Relationship marketing
1
Service quality
1
Viral marketing
1
Virales Marketing
1
forgiveness
1
hotel
1
negative word-of-mouth
1
self-construal
1
service failure
1
service recovery
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Chuah, Stephanie Hui-wen
Abdul Rahman
2
Balaji, M. S.
2
Dagger, Tracey S.
2
Norzalita Abd Aziz
2
Ahlawat, Pardeep K.
1
Alireza Habibi
1
Antonetti, Paolo
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Babakus, Emin
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Cham Tat Huei
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
Connie, Gan
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dent, Michael M.
1
Drennan, Judy
1
Echebarria, Carmen
1
Eigbe, Oserere E.
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Frambach, Rudolf T.
1
Freitas, André Luís Policani
1
Gleiberman, Aaron M.
1
Godwin, Benny J.
1
Gong, Taeshik
1
Gotcher, Don
1
Gottlieb, Udo R.
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
International journal of services, economics and management
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->