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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Gesundheitsversorgung"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Gesundheitsversorgung
Online-Handel
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
66
Kundenzufriedenheit
66
Konsumentenverhalten
47
Beziehungsmarketing
34
Relationship marketing
34
service quality
15
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
12
Complaint management
12
Customer service
12
Kundenservice
12
customer satisfaction
12
Structural equation model
9
Strukturgleichungsmodell
9
Malaysia
8
Online retailing
8
Dienstleistungssektor
7
Emotion
7
Service industry
7
E-commerce
6
Electronic Commerce
6
Hotel industry
6
Hotellerie
6
India
6
Indien
6
Mobile communications
6
Mobilkommunikation
6
SERVQUAL
6
Viral marketing
6
Virales Marketing
6
Bank
5
China
5
Digitale Dienste
5
Health care
5
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24
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Article
53
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Article in journal
53
Aufsatz in Zeitschrift
53
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English
53
Author
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Abdul Rahman
2
Balaji, M. S.
2
Dagger, Tracey S.
2
Norzalita Abd Aziz
2
Ahlawat, Pardeep K.
1
Alireza Habibi
1
Antonetti, Paolo
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Babakus, Emin
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Cham Tat Huei
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Drennan, Judy
1
Duan, Guimin
1
Echebarria, Carmen
1
Eigbe, Oserere E.
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Frambach, Rudolf T.
1
Freitas, André Luís Policani
1
Gleiberman, Aaron M.
1
Godwin, Benny J.
1
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Published in...
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European journal of marketing : EJM
International journal of services, economics and management
Journal of retailing and consumer services
238
International journal of hospitality management
213
Journal of business research : JBR
133
The journal of services marketing
111
The service industries journal
84
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
Services marketing quarterly
71
Journal of travel and tourism marketing
69
Health care management review : HCM review
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of service research : JSR
52
Cogent business & management
49
The TQM journal : the international review of organizational improvement
47
Service business
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of service management
43
Journal of health organization and management
41
Quality management journal : QMJ
39
Total quality management & business excellence
38
International journal of quality and service sciences
37
International journal of quality & reliability management
34
International journal of services and operations management
34
Asia Pacific journal of marketing and logistics
32
Health marketing quarterly
31
Tourism management : research, policies, practice
31
SpringerLink / Bücher
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Technological forecasting & social change : an international journal
28
Journal of service research
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
25
Journal of strategic marketing
25
Management science : journal of the Institute for Operations Research and the Management Sciences
25
Managing service quality : MSQ ; an international journal
25
Journal of health economics
24
Journal of retailing
24
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ECONIS (ZBW)
53
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1
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
2
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
3
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
4
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
5
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
6
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
7
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
8
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
9
Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
10
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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