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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services and operations management"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
214
Service quality
214
Customer satisfaction
121
Kundenzufriedenheit
121
Konsumentenverhalten
73
Beziehungsmarketing
55
Relationship marketing
55
service quality
48
Quality management
43
Qualitätsmanagement
43
India
28
Indien
28
customer satisfaction
27
Customer service
22
Kundenservice
22
Dienstleistungssektor
19
Service industry
19
Beschwerdemanagement
16
Complaint management
16
Structural equation model
16
Strukturgleichungsmodell
16
SERVQUAL
15
Mobile communications
14
Mobilkommunikation
14
Performance measurement
14
Performance-Messung
14
Bank
13
Gesundheitsversorgung
13
Gesundheitswesen
13
Health care
13
Health care system
13
Factor analysis
12
Faktorenanalyse
12
Measurement
12
Messung
12
Online retailing
11
E-commerce
10
Electronic Banking
10
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75
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75
Case study
1
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English
75
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Abdul Rahman
2
Balaji, M. S.
2
Dagger, Tracey S.
2
Khare, Arpita
2
Norzalita Abd Aziz
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Ahlawat, Pardeep K.
1
Akroush, Mamoun N.
1
Alireza Habibi
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Antonetti, Paolo
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ariffin, Ahmad Azmi Mohd.
1
Arora, Hitesh
1
Arora, Padmasai
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Azilah Kasim
1
Babakus, Emin
1
Babayof, Ladan
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Cham Tat Huei
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chen, Lisa Y.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
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European journal of marketing : EJM
International journal of services and operations management
International journal of services, economics and management
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
127
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
73
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
50
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
75
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1
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
2
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
3
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
4
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
5
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
6
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
7
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
8
Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
9
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
10
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
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