//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"marketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
194
Konsumentenverhalten
193
Beziehungsmarketing
135
Relationship marketing
135
Marketing management
132
Marketingmanagement
132
Brand management
128
Markenführung
128
Brand image
93
Markenimage
93
Marketing
84
Brand
62
Markenartikel
62
Dienstleistungsqualität
60
Customer satisfaction
59
Kundenzufriedenheit
59
Lieferantenmanagement
56
Supplier relationship management
56
USA
41
United States
41
Internet marketing
38
Online-Marketing
37
Viral marketing
37
Virales Marketing
37
Advertising effects
35
Werbewirkung
35
Marketing theory
34
Marketingtheorie
34
Großbritannien
33
United Kingdom
33
Advertising
29
Customer service
29
Kundenservice
29
Lieferkette
29
Supply chain
29
Werbung
28
Theorie
27
Theory
27
International marketing
25
more ...
less ...
Online availability
All
Undetermined
16
Type of publication
All
Article
60
Type of publication (narrower categories)
All
Article in journal
60
Aufsatz in Zeitschrift
60
Case study
2
Fallstudie
2
Language
All
English
60
Author
All
Huiskonen, Janne
3
Karppinen, Henri
3
Seppänen, Kaisa
3
Balaji, M. S.
2
Dagger, Tracey S.
2
Fernando, Yudi
2
Kamakoty, Juhi
2
Smith, Alan D.
2
Sohani, Nagendra
2
Abu Bakar Sade
1
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alencar Rodrigues, Luiza Cristina
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anastasiadou, Kyriaki
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Azilah Kasim
1
Babakus, Emin
1
Barbosa, Belem
1
Barrutia, José M.
1
Bask, Anu
1
Brown, Mark R.
1
Butaney, Gul T.
1
Campos, Domingos Fernandes
1
Carbonell, Pilar
1
Castro, Felipe Nalon
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chinchilla, Andrés
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Coelho, Filipe
1
Dahiyat, Samer E.
1
Dant, Rajiv P.
1
Dasgupta, Samrat
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
International journal of services and operations management
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
147
The journal of services marketing
138
The service industries journal
107
Services marketing quarterly
79
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Journal of Services Marketing
55
Industrial marketing management : the international journal for industrial and high-tech firms
47
Tourism management : research, policies, practice
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
Journal of strategic marketing
33
International journal of quality and service sciences
32
Journal of service theory and practice
30
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
29
Marketing intelligence & planning
27
International journal of quality & reliability management
26
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Total quality management & business excellence
25
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
more ...
less ...
Source
All
ECONIS (ZBW)
60
Showing
1
-
10
of
60
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
2
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
3
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
4
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
5
The influence of service quality and trade show effectiveness on post-show purchase intention
Gottlieb, Udo R.
;
Brown, Mark R.
;
Drennan, Judy
- In:
European journal of marketing : EJM
45
(
2011
)
11/12
,
pp. 1642-1659
Persistent link: https://www.econbiz.de/10009539449
Saved in:
6
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
7
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
10
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->