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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of marketing management : JMM ; journal of the Academy of Marketing"
~person:"Beatty, Sharon E."
~person:"Cleveland, Mark"
~person:"Kim, Kyung Hoon"
~person:"Paul, Justin"
~person:"Roy, Sanjit"
~person:"Seo, Yuri"
~subject:"Consumer behaviour"
~subject:"Digitalisierung"
~subject:"Indien"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~type_genre:"Article in journal"
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Consumer behaviour
Digitalisierung
Indien
Konsumentenverhalten
Markenführung
Customer integration
2
Kundenintegration
2
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Brand management
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Einzelhandel
1
Elaboration-Likelihood model
1
Emerging economies
1
Emotion
1
Emotion regulation
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Emotions
1
Hotel industry
1
Hotellerie
1
India
1
Innovation
1
Internet der Dinge
1
Internet marketing
1
Internet of things
1
Kundenzufriedenheit
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Luxury goods
1
Luxury hotel
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Luxusgüter
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Motivation
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Negative word-of-mouth
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Online-Marketing
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PLS path modelling
1
Perceived injustice
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Relationship marketing
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Retail trade
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SMEB
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Schwellenländer
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Service failure
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Beatty, Sharon E.
Cleveland, Mark
Kim, Kyung Hoon
Paul, Justin
Roy, Sanjit
Seo, Yuri
Roper, Stuart
7
Dwivedi, Yogesh Kumar
5
Kaushik, Geetanjali
5
Melewar, T. C.
5
Moutinho, Luiz
5
Rana, Nripendra P.
5
Sharma, Piyush
5
Simintiras, Antonis C.
5
Belk, Russell W.
4
De Chernatony, Leslie
4
Mitchell, Vincent-Wayne
4
Russell-Bennett, Rebekah
4
Schroeder, Jonathan E.
4
Zielke, Stephan
4
Balaji, M. S.
3
Bang, Nguyen
3
Baumgarth, Carsten
3
Buchanan-Oliver, Margo
3
Buil, Isabel
3
Canniford, Robin
3
Chatzidakis, Andreas
3
Christodoulides, George
3
Cronin, James
3
Cruz, Angela Gracia B.
3
Dawes, John
3
Delgado-Ballester, Elena
3
Drennan, Judy
3
Grohmann, Bianca
3
Hamilton, Kathy
3
Hudders, Liselot
3
Lowe, Ben
3
Oppewal, Harmen
3
Palmeira, Mauricio
3
Romaniuk, Jenni
3
Roy, Rajat
3
Spence, Mark T.
3
Teller, Christoph
3
Woisetschläger, David
3
Wright, Malcolm
3
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European journal of marketing : EJM
Journal of marketing management : JMM ; journal of the Academy of Marketing
Journal of business research : JBR
61
Journal of retailing and consumer services
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
International marketing review
7
Journal of strategic marketing
6
European management journal
5
International journal of consumer studies
5
Technological forecasting & social change : an international journal
5
Asia Pacific journal of marketing and logistics
4
Business strategy and the environment
3
International journal of market research
3
Journal of advertising
3
Journal of consumer behaviour : an international research review
3
Journal of marketing theory and practice
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Psychology & marketing
3
The journal of consumer marketing
3
European journal of marketing
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
International journal of hospitality management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing theory and practice : JMTP
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Qualitative market research : an international journal
2
The journal of services marketing
2
Asia Pacific business review
1
Asian journal of business ethics : AJBE
1
British journal of management
1
Electronic commerce research
1
European journal of international management : EJIM
1
European management review : EMR
1
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of advertising : the review of marketing communications
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
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ECONIS (ZBW)
4
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1
Examining guests' experience in luxury hotels : evidence from an emerging market
Shahid, Shadma
;
Paul, Justin
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
13/14
,
pp. 1278-1306
Persistent link: https://www.econbiz.de/10013466526
Saved in:
2
Consumer-computer interaction and in-store smart technology (IST) in the retail industry : the role of motivation, opportunity, and ability
Roy, Sanjit
;
Balaji, M. S.
;
Bang, Nguyen
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
3/4
,
pp. 299-333
Persistent link: https://www.econbiz.de/10012248971
Saved in:
3
The rise of smart consumers : role of smart servicescape and smart consumer experience co-creation
Roy, Sanjit
;
Singh, Gaganpreet
;
Hope, Megan
;
Bang, Nguyen
; …
- In:
Journal of marketing management : JMM ; journal of the …
35
(
2019
)
15/16
,
pp. 1480-1513
Persistent link: https://www.econbiz.de/10012178642
Saved in:
4
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
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