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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~person:"Edvardsson, Bo"
~subject:"Consumer behaviour"
~subject:"Customer value"
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European journal of marketing : EJM
Service business
The service industries journal
Journal of service management
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Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
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