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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Ashkanasy, Neal M."
~subject:"Beziehungsmarketing"
~subject:"Einzelhandel"
~subject:"Service quality"
~type:"article"
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
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