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~isPartOf:"European journal of marketing : EJM"
~person:"Balaji, M. S."
~person:"Gijsbrechts, Els"
~person:"Khare, Arpita"
~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Arbeitsleistung
1
Arbeitszufriedenheit
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Beschwerdemanagement
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Emotion
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Job performance
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Job satisfaction
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Kundenservice
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Negative word-of-mouth
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Role overload
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Balaji, M. S.
Gijsbrechts, Els
Khare, Arpita
Zielke, Stephan
3
Büttner, Oliver B.
2
Dagger, Tracey S.
2
Florack, Arnd
2
Göritz, Anja
2
Alexander, Andrew
1
Angell, Robert
1
Antonetti, Paolo
1
Babakus, Emin
1
Barnes, Bradley R.
1
Bijmolt, Tammo H. A.
1
Brown, Mark R.
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Burt, Steven
1
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1
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1
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1
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1
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1
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1
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1
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Dagger, Tracey
1
Dant, Rajiv P.
1
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1
Delgado-Ballester, Elena
1
Donnell, Lisa Victoria
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Drechsler, Salome
1
Drennan, Judy
1
Fernie, John
1
Ferraro, Carla
1
Frambach, Rudolf T.
1
George, Richard J.
1
Gilmore, Audrey
1
Gleiberman, Aaron M.
1
Gong, Taeshik
1
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1
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European journal of marketing : EJM
Journal of business research : JBR
6
Journal of marketing research : JMR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
Journal of marketing analytics : JMA
2
Journal of retailing and consumer services
2
MO
2
The international review of retail, distribution and consumer research
2
Asia Pacific journal of marketing and logistics
1
Discussion paper / Center for Economic Research, Tilburg University
1
Edward Elgar E-Book Archive
1
International journal of Indian culture and business management
1
International journal of business and emerging markets : IJBEM
1
International journal of business competition and growth : IJBCG
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of strategic marketing
1
KUL Working Paper
1
Marketing intelligence & planning
1
Research handbooks in business and management series
1
Research paper / Faculty of Applied Economics, University of Antwerp
1
Technological forecasting & social change : an international journal
1
The internet of things in the modern business environment
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
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