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~isPartOf:"European journal of marketing : EJM"
~person:"Roy, Sanjit"
~subject:"Dienstleistungsqualität"
~subject:"Justice"
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Dienstleistungsqualität
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Beschwerdemanagement
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Roy, Sanjit
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European journal of marketing : EJM
Journal of business research : JBR
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International journal of services, economics and management
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Journal of retailing and consumer services
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Journal of strategic marketing
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Services marketing cases in emerging markets : an asian perspective
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Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
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