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~isPartOf:"European journal of marketing : EJM"
~subject:"Advertising effects"
~subject:"Service quality"
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Advertising effects
Service quality
Emotion
39
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
7
Customer satisfaction
7
Kundenzufriedenheit
7
Personality psychology
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Persönlichkeitspsychologie
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Relationship marketing
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Albinsson, Pia A.
1
Antonetti, Paolo
1
Balaji, M. S.
1
Choi, Nak Hwan
1
Dagger, Tracey
1
Dahlén, Micael
1
Hanks, Lydia
1
Hill, Sally Rao
1
Huhmann, Bruce A.
1
Jung, Jae Min
1
Knight, John G.
1
Law, Derry
1
Liu, Fang
1
Mattila, Anna
1
Mazzarol, Tim
1
Oyunbileg, Tamir
1
Quazi, Ali
1
Rosengren, Sara
1
Roy, Sanjit
1
Snell, Lan
1
Soutar, Geoffrey N.
1
Sun, Jin
1
Sweeney, Jillian C.
1
Tombs, Alastair
1
Wang, Chenya
1
White, Lesley
1
Wong, Christina
1
Yang, Pianpian
1
Yip, Joanne
1
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1
Åkestam, Nina
1
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European journal of marketing : EJM
International journal of hospitality management
55
Journal of business research : JBR
47
Journal of retailing and consumer services
36
International journal of contemporary hospitality management
21
Journal of advertising research
20
Journal of marketing communications
18
International journal of advertising : the review of marketing communications
15
Journal of hospitality marketing & management
15
Psychology & marketing
15
Journal of travel and tourism marketing
13
The journal of services marketing
13
International journal of advertising : the quarterly review of marketing communications
11
Journal of advertising : official publication of the American Academy of Advertising
10
Journal of promotion management : innovations in planning and applied research
10
Journal of promotion management : JPM
9
Marketing letters : a journal of research in marketing
9
The service industries journal
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of marketing management : MM
8
Journal of service research : JSR
8
Marketing : ZFP ; journal of research and management
8
Service business
8
Tourism management perspectives : TMP
8
Health marketing quarterly
7
International review on public and non-profit marketing
7
Journal of service research
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of consumer behaviour : an international research review
6
Journal of current issues and research in advertising : JCIRA
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Services marketing quarterly
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Cogent business & management
5
European journal of marketing
5
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ECONIS (ZBW)
11
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1
Think about it - can portrayals of homosexuality in advertising prime consumer-perceived social connectedness and empathy?
Åkestam, Nina
;
Rosengren, Sara
;
Dahlén, Micael
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 82-98
Persistent link: https://www.econbiz.de/10011626402
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
The impact of emotional arousal levels and valence on product evaluations : from regulatory goal perspective
Choi, Nak Hwan
;
Jung, Jae Min
;
Oyunbileg, Tamir
;
Yang, …
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 78-99
Persistent link: https://www.econbiz.de/10011453244
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
5
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
6
A socio-cognitive approach to customer adherence in health care
Snell, Lan
;
White, Lesley
;
Dagger, Tracey
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 496-521
Persistent link: https://www.econbiz.de/10010371637
Saved in:
7
Be rational or be emotional : advertising appeals, service types and consumer responses
Zhang, Hongxia
;
Sun, Jin
;
Liu, Fang
;
Knight, John G.
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2105-2126
Persistent link: https://www.econbiz.de/10010461802
Saved in:
8
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
9
Does rhetoric impact advertising effectiveness with liking controlled?
Huhmann, Bruce A.
;
Albinsson, Pia A.
- In:
European journal of marketing : EJM
46
(
2012
)
11/12
,
pp. 1476-1500
Persistent link: https://www.econbiz.de/10009707879
Saved in:
10
How does visual merchandising affect consumer affective response? : an intimate apparel experience
Law, Derry
;
Wong, Christina
;
Yip, Joanne
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 112-133
Persistent link: https://www.econbiz.de/10009514317
Saved in:
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