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~isPartOf:"European management journal"
~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Human resource management"
~type_genre:"Aufsatz in Zeitschrift"
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European management journal
Harvard-Business-Manager : das Wissen der Besten
Human resource management
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
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7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
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The service industries journal
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Economic and industrial democracy : EID ; an international journal
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Industrial relations journal
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Omega : the international journal of management science
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
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International journal of electronic customer relationship management : IJECRM
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International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
9
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1
Sensemaking in sensory deprived settings : the role of non-verbal auditory cues for emergency assessment
Svensson, Martin
;
Hällgren, Markus
- In:
European management journal
36
(
2018
)
3
,
pp. 306-318
Persistent link: https://www.econbiz.de/10011873660
Saved in:
2
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
3
Helden im Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
Saved in:
4
Der gute Draht zum Kunden
Belz, Christian
;
Schagen, Alexander
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
1
,
pp. 8-11
Persistent link: https://www.econbiz.de/10009679446
Saved in:
5
The effect of context-specific versus nonspecific subconscious goals on employee performance
Latham, Gary P.
;
Piccolo, Ronald F.
- In:
Human resource management
51
(
2012
)
4
,
pp. 511-523
Persistent link: https://www.econbiz.de/10009613344
Saved in:
6
Rufen Sie einfach an!
Hsieh, Tony
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 46-53
Persistent link: https://www.econbiz.de/10008648307
Saved in:
7
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
8
Emotion in a call centre SME : a case study of positive emotion management
Koskina, Aikaterini
;
Keithley, Don
- In:
European management journal
28
(
2010
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10003986718
Saved in:
9
The development paths of non-strategic capabilities
Pan, Shan L.
;
Tan, Barney C. C.
;
Huang, Jimmy
;
Poulsen, Brad
- In:
European management journal
25
(
2007
)
5
,
pp. 344-358
Persistent link: https://www.econbiz.de/10003569629
Saved in:
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