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~isPartOf:"Finance India : the quarterly journal of Indian Institute of Finance"
~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Electronic Banking
46
Electronic banking
46
Consumer behaviour
21
Innovation adoption
21
Innovationsakzeptanz
21
Konsumentenverhalten
21
India
20
Indien
20
internet banking
11
Internet
9
Mobile Business
9
Mobile business
9
Customer satisfaction
8
Kundenzufriedenheit
8
Mobile communications
8
Mobilkommunikation
8
Bank
7
Service quality
7
mobile banking
7
Electronic money
5
Elektronisches Geld
5
Mobile Anwendung
5
Mobile application
5
TAM
5
e-banking
5
technology acceptance model
5
Financial services
4
Finanzdienstleistung
4
AHP
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AHP approach
3
AHP-Verfahren
3
Confidence
3
Data security
3
Datensicherheit
3
Factor analysis
3
Faktorenanalyse
3
Iran
3
Multi-criteria analysis
3
Multikriterielle Entscheidungsanalyse
3
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7
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7
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English
7
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Abedi, Helya
1
Agrawal, Vivek
1
Al Diabat, Mofleh
1
Al-Mamun, Abdullah
1
Alawneh, Ali
1
Apornak, Arash
1
Bhatt, Kedar
1
Gupta, Minakshi
1
Keramati, Abbas
1
Kumar, G.
1
Layegh, Mahmood Abbasi
1
Lee Hoi Yen
1
Malarvizhi, Chinnasamy Agamudai Nambhi
1
Mohd Zaidi Abd Rozan
1
Moradi, Khaled
1
Osmani, Mohammad
1
Otrodi, Farnoush
1
Roudneshin, Maryam
1
Seth, Dinesh
1
Seth, Nitin
1
Shenbagaraman, V. M.
1
Tripathi, Vikas
1
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Finance India : the quarterly journal of Indian Institute of Finance
International journal of business information systems : IJBIS
The international journal of bank marketing : IJBM
13
International journal of bank marketing
9
International journal of services and operations management
8
International journal of quality & reliability management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of financial services marketing
5
Services marketing quarterly
5
Cogent business & management
4
Electronic commerce research
4
Global business review
4
International journal of electronic finance : IJEF
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of central banking theory and practice
4
Journal of financial services marketing : JFSM
4
Journal of retailing and consumer services
4
Nepalese journal of finance : a publication of Uniglobe College
4
The service industries journal
4
International journal of business excellence : IJBEX
3
International journal of business policy and economics
3
International journal of financial services management : IJFSM
3
Journal for global business advancement : JGBA
3
Journal of business research : JBR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Online banking security measures and data protection
3
The journal of services marketing
3
Electronic markets : the international journal on networked business
2
European research studies
2
Expert journal of marketing
2
Financial services review : the journal of individual financial management
2
Global journal of business management : GJBM
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of business and globalisation : IJBG
2
International journal of business excellence
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economics and finance
2
International journal of electronic business
2
International journal of emerging markets
2
International journal of innovation and technology management
2
International journal of productivity and quality management : IJPQM
2
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ECONIS (ZBW)
7
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date (oldest first)
1
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
2
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
3
The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation
Keramati, Abbas
;
Apornak, Arash
;
Abedi, Helya
;
Otrodi, …
- In:
International journal of business information systems : …
29
(
2018
)
4
,
pp. 459-484
Persistent link: https://www.econbiz.de/10011981363
Saved in:
4
Using AHP method to evaluate e-payment system factors influencing mobile banking use in Iranian banks
Osmani, Mohammad
;
Moradi, Khaled
;
Mohd Zaidi Abd Rozan
; …
- In:
International journal of business information systems : …
24
(
2017
)
4
,
pp. 511-528
Persistent link: https://www.econbiz.de/10011756141
Saved in:
5
The customers' perception of mobile banking adoption in Chennai City : an empirical assessment of an extended technology acceptance model
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business information systems : …
26
(
2017
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10011805174
Saved in:
6
Customer switching resistance towards internet banking in Malaysia
Lee Hoi Yen
;
Malarvizhi, Chinnasamy Agamudai Nambhi
; …
- In:
International journal of business information systems : …
21
(
2016
)
2
,
pp. 162-177
Persistent link: https://www.econbiz.de/10011520259
Saved in:
7
Measurement of e-banking services quality : an empirical experimentation in Jordan
Alawneh, Ali
;
Al Diabat, Mofleh
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 522-542
Persistent link: https://www.econbiz.de/10011637564
Saved in:
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