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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of air transport management"
~isPartOf:"School of Economics discussion papers series"
~isPartOf:"Social choice and welfare"
~isPartOf:"Working paper / World Institute for Development Economics Research"
~person:"Mitra, Amitava"
~subject:"Customer satisfaction"
~subject:"Social inequality"
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Gabler Edition Wissenschaft
Journal of air transport management
School of Economics discussion papers series
Social choice and welfare
Working paper / World Institute for Development Economics Research
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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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