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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"Product quality"
~subject:"Relationship marketing"
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Search: subject_exact:"Customer integration"
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Beziehungsmarketing
Product quality
Relationship marketing
Customer integration
53
Kundenintegration
53
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
14
Konsumentenverhalten
14
Dienstleistung
12
Innovation
12
Services
12
Co-creation
10
Value co-creation
10
Innovation management
9
Innovationsmanagement
9
Service-Dominant Logic
9
Service-dominant logic
9
Dienstleistungssektor
8
Produktentwicklung
8
Service industry
8
Customer satisfaction
7
Customer value
7
Kundenwert
7
Kundenzufriedenheit
7
Dienstleistungsmanagement
6
Gesundheitswesen
6
Health care system
6
Kundenorientierung
6
Service management
6
Dienstleistungsmarketing
5
Service experience
5
Service innovation
5
Services marketing
5
Social Web
5
Social web
5
Business network
4
Co-production
4
Customer participation
4
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25
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7
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26
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26
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5
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Jaakkola, Elina
3
Bilstein, Nicola
2
Edvardsson, Bo
2
Helkkula, Anu
2
McColl-Kennedy, Janet R.
2
Möller, Matthias
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Akpinar, Ezgi
1
Anderson, Laurel
1
Benoit, Sabine
1
Bouquiaux, Lucille
1
Buhalis, Dimitrios
1
Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cova, Bernard
1
Dyck, Stefan
1
Elg, Mattias
1
Enke, Margit
1
Fan, Xiucheng
1
Ferrier, Elizabeth
1
Fischer, Alban
1
Fisk, Raymond P.
1
Fließ, Sabine
1
Gelbrich, Katja
1
Gouthro, Mary Beth
1
Grohs, Reinhard
1
Halinen, Aino
1
Hammedi, Wafa
1
Handrich, Matthias
1
Hazée, Simon
1
Heidenreich, Sven
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Hollebeek, Linda D.
1
Hsieh, Jung-Kuei
1
Kaartemo, Valtteri
1
Kandampully, Jay
1
Kepes, Sven
1
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Gabler Edition Wissenschaft
Journal of service management
Journal of business research : JBR
86
Journal of retailing and consumer services
57
Industrial marketing management : the international journal for industrial and high-tech firms
36
The journal of services marketing
30
Journal of strategic marketing
23
International journal of hospitality management
20
The service industries journal
19
The journal of business & industrial marketing
18
SpringerLink / Bücher
17
Journal of marketing management : MM
15
Customer engagement : contemporary issues and challenges
14
Journal of service research : JSR
14
Journal of the Academy of Marketing Science
14
The journal of product & brand management
14
Journal of service research
13
Service business
13
Handbook of research on customer engagement
11
Marketing intelligence & planning
11
Tourism management : research, policies, practice
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Services marketing quarterly
10
European journal of marketing
9
International journal of contemporary hospitality management
9
Journal of service theory and practice : JSTP
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of hospitality marketing & management
8
Journal of marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of brand management : an international journal
8
Business horizons
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Marketing theory
7
Cogent business & management
6
International journal of innovation management
6
Journal of internet commerce
6
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ECONIS (ZBW)
32
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
4
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
5
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
6
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
Saved in:
7
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
The role of customers in co-creating m-services in the O2O model
Hsieh, Jung-Kuei
- In:
Journal of service management
28
(
2017
)
5
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011801808
Saved in:
10
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine
;
Bilstein, Nicola
;
Hogreve, Jens
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
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