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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"IEEE transactions on engineering management : EM"
~isPartOf:"Total quality management & business excellence"
~subject:"Quality management"
~subject:"service quality"
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Quality management
service quality
Qualitätsmanagement
303
Dienstleistungsqualität
46
Lean Management
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Lean management
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Service quality
46
Firm performance
43
Unternehmenserfolg
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Standardisierung
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Antony, Jiju
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Global business and organizational excellence : a review of research & best practices
IEEE transactions on engineering management : EM
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
396
International journal of production research
353
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
174
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
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Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
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European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
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Cogent business & management
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Springer eBook Collection
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Management science : journal of the Institute for Operations Research and the Management Sciences
34
A Productivity Press book
32
European research studies
32
Gabler Edition Wissenschaft
32
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
303
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91
Determinants of expected performance after ISO 9001 certification withdrawal
Cândido, Carlos J. F.
;
Ferreira, Luís M. F. R.
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1691-1717
Persistent link: https://www.econbiz.de/10013482806
Saved in:
92
The role of organisational culture in total quality management adoption and cost of quality
Dimitrantzou, Christina
;
Psomas, Evangelos
;
Bouranta, Nancy
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10013482812
Saved in:
93
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
94
The impact of quality management systems on financial performance under crisis conditions : evidence from SMEs
Kriemadis, Athanasios
;
Sainis, Georgios
;
Haritos, George
- In:
Total quality management & business excellence
33
(
2022
)
16
,
pp. 1846-1871
Persistent link: https://www.econbiz.de/10013482817
Saved in:
95
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption : a conceptual framework
Hundal, Gaganpreet Singh
;
Thiyagarajan, Senthilkumar
; …
- In:
Total quality management & business excellence
33
(
2022
)
16
,
pp. 1913-1931
Persistent link: https://www.econbiz.de/10013482821
Saved in:
96
Using Six Sigma DMAIC for Lean project management in education : a case study in a German kindergarten
Antony, Jiju
;
Scheumann, Tim
;
Sunder M., Vijaya
; …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1489-1509
Persistent link: https://www.econbiz.de/10013415858
Saved in:
97
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
98
Soft and hard TQM practices : future research agenda for industry 4.0
Kashif Ali
;
Satirenjit Kaur Johl
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1625-1655
Persistent link: https://www.econbiz.de/10013415860
Saved in:
99
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
100
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001 : 2015 requirements
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1674-1690
Persistent link: https://www.econbiz.de/10013415863
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