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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
~subject:"Quality management"
~subject:"service quality"
~type:"article"
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Kundenzufriedenheit
Quality management
service quality
Qualitätsmanagement
261
Dienstleistungsqualität
44
Service quality
44
Lean Management
41
Lean management
41
Firm performance
39
Unternehmenserfolg
39
Standardisierung
38
Standardization
38
quality management
35
Bibliometrics
31
Bibliometrie
31
Performance measurement
27
Performance-Messung
27
Product quality
26
Produktqualität
26
Lean Production
24
Lean production
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Industrie
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Manufacturing industries
23
Customer satisfaction
22
Six Sigma
21
total quality management
21
KMU
18
SME
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Business process management
17
Prozessmanagement
17
ISO 9001
16
Lieferkette
15
Supply chain
15
USA
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United States
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Lean Six Sigma
14
Organisatorischer Wandel
14
Organizational change
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TQM
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Einführung
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261
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5
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5
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English
261
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Antony, Jiju
22
Cudney, Elizabeth A.
14
Chiarini, Andrea
6
Sampaio, Paulo
6
Edgeman, Rick
5
Gremyr, Ida
5
Marimon, Frederic
5
Cândido, Carlos J. F.
4
Lizarelli, Fabiane Letícia
4
Rodgers, Bryan
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Saraiva, Pedro
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Bastida, Ramon
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Beijo, Luiz Alberto
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Cherrafi, Anass
3
Elg, Mattias
3
Furterer, Sandra L.
3
Garza-Reyes, Jose Arturo
3
Jayaraman, Raja
3
Kumar, Vimal
3
Martin, Jason
3
Materla, Tejaswi
3
Medeiros, Denise Dumke de
3
Park, Sang-June
3
Ribeiro, Luiz Henrique Marra da Silva
3
Salgado, Eduardo Gomes
3
Swarnakar, Vikas
3
Tortorella, Guilherme Luz
3
Yi, Youjae
3
Alliprandini, Dário Henrique
2
Alsyouf, Imad
2
Asif, Muhammad
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Barbosa, Anrafel de Souza
2
Bello-Pintado, Alejandro
2
Carvalho, André M.
2
Carvalho, João Álvaro
2
Chakraborty, Ayon
2
Cubo, Catarina
2
Djebarni, Ramdane
2
Dror, Shuki
2
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Global business and organizational excellence : a review of research & best practices
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
518
International journal of productivity and quality management : IJPQM
452
The TQM journal : the international review of organizational improvement
408
International journal of quality & reliability management
389
International journal of production research
351
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
181
Quality management journal : QMJ
169
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
The international journal of productivity and performance management : IJPPM
59
Business process management journal
58
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
46
IEEE transactions on engineering management : EM
42
International journal of quality and innovation
41
Journal of health organization and management
41
European journal of industrial engineering : EJIE
40
International journal of technology management : IJTM
38
Cogent business & management
36
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
International journal of services and operations management : IJSOM
28
Journal of business research : JBR
28
Benchmarking : an international journal
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
261
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1
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10
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261
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
How to develop standardized work for business processes in the transactional office environment
Ahmadi, Taher
;
Rahmani, Nooshin
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1719-1732
Persistent link: https://www.econbiz.de/10014369722
Saved in:
3
ISO 9001 maintenance, decertification and recertification : a systematic literature review
Camango, Crispim
;
Cândido, Carlos J. F.
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1764-1796
Persistent link: https://www.econbiz.de/10014369726
Saved in:
4
Operational excellence, organizational culture, and agility : bridging the gap between quality and adaptability
Carvalho, André M.
;
Sampaio, Paulo
;
Rebentisch, Eric S.
; …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1598-1628
Persistent link: https://www.econbiz.de/10014320317
Saved in:
5
Indicators for TQM 4.0 model : Delphi method and analytic hierarchy process (AHP) analysis
Thi Anh Van Nguyen
;
Tucek, David
;
Nhat Tan Pham
- In:
Total quality management & business excellence
34
(
2023
)
2
,
pp. 220-234
Persistent link: https://www.econbiz.de/10013550049
Saved in:
6
Entrepreneurial failure analysis using quality management approaches
Safari, Arsalan
;
Das, Amit
- In:
Total quality management & business excellence
34
(
2023
)
2
,
pp. 235-260
Persistent link: https://www.econbiz.de/10013550050
Saved in:
7
Quality assurance in supply chains during the COVID-19 pandemic : empirical evidence on organisational resilience of conformity assessment bodies
Mirtsch, Mona
;
Koch, Claudia
;
Ashari, Parsa Asna
; …
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 615-636
Persistent link: https://www.econbiz.de/10013550263
Saved in:
8
Why won't you leave the process alone? : exploring emotional, motivational and cognitive mechanisms triggering tampering
Smeds, Magdalena
;
Martin, Jason
;
Elg, Mattias
;
Gremyr, Ida
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 791-805
Persistent link: https://www.econbiz.de/10013550288
Saved in:
9
The integration of Industry 4.0 and Lean Management : a systematic review and constituting elements perspective
Komkowski, Tim
;
Antony, Jiju
;
Garza-Reyes, Jose Arturo
; …
- In:
Total quality management & business excellence
34
(
2023
)
7/8
,
pp. 1052-1069
Persistent link: https://www.econbiz.de/10014549123
Saved in:
10
Workplace stress and health : the connection to quality management
Lagrosen, Stefan
;
Lagrosen, Yvonne
- In:
Total quality management & business excellence
33
(
2022
)
1
,
pp. 113-126
Persistent link: https://www.econbiz.de/10012821360
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