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~isPartOf:"Global cases on hospitality industry"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~person:"Augustine, Sajith K."
~person:"Drengner, Jan"
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Dienstleistungsmanagement
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Service management
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Anforderungsprofil
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Customer value
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Emotion
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Augustine, Sajith K.
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Global cases on hospitality industry
Service Value als Werttreiber : Konzepte, Messung und Steuerung
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ECONIS (ZBW)
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Entstehung und Wahrnehmung des Service Value
Jahn, Steffen
;
Drengner, Jan
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 33-57)
.
2014
Persistent link: https://www.econbiz.de/10010359526
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2
Emotional labor among the frontline employees of the hotel industry in India
Augustine, Sajith K.
;
Joseph, Binoy
- In:
Global cases on hospitality industry
,
(pp. 221-243)
.
2008
Persistent link: https://www.econbiz.de/10003761985
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