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~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of hospitality management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Kunden-Hotline"
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Customer service
80
Kundenservice
80
Dienstleistungsqualität
61
Service quality
61
Customer satisfaction
46
Kundenzufriedenheit
46
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
35
Relationship marketing
35
Hotel industry
17
Hotellerie
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
15
Emotion
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Work behaviour
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Gastgewerbe
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Hospitality industry
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Tourism employees
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Tourismusberufe
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Arbeitszufriedenheit
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Gastronomie
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Job satisfaction
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Restaurant industry
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Roboter
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Dienstleistung
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Dienstleistungssektor
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Service encounter
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Service industry
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Services
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Hospital
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Krankenhaus
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Service failure
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Service recovery
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Service robot
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USA
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Dienstleistungsmanagement
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Aufsatz in Zeitschrift
Article in journal
80
Aufsatz im Buch
8
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English
80
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Mattila, Anna S.
4
Miao, Li
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Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Erasmus, Alet C.
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Huang, Zhuowei
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Huey Chern Boo
2
Liu, Canmian
2
Liu, Qing
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Lu, Lu
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Lyu, Yijing
2
MacQuilken, Lisa
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Wei, Wei
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Ali, Ayaz
1
Ali, Fayaz
1
Andajigarmaroudi, Saeed
1
Aranda, Evangelina
1
Babalola, Mayowa
1
Babalola, Mayowa T.
1
Baker, William
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
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1
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Bunosso, Isabella
1
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Butt, Asad Hassan
1
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1
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1
Chang, Yaping
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Chen, Haixiao
1
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1
Chen, Mengyuan
1
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1
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Grundlagen des After Sales Marketing
International journal of consumer studies
International journal of hospitality management
The journal of services marketing
75
Journal of retailing and consumer services
74
Journal of business research : JBR
62
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
European journal of operational research : EJOR
9
European research studies
9
Harvard business review : HBR
9
International journal of services, economics and management
9
Journal of travel and tourism marketing
9
Business horizons
8
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ECONIS (ZBW)
80
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1
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10
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80
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date (oldest first)
1
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
Impulsive buying in buyer-seller service encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
3
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
4
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
5
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
6
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
7
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
8
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
9
Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
10
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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