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~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Psychology & marketing"
~person:"Campbell, Colin L."
~person:"Goh, Jin X."
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Campbell, Colin L.
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Grundlagen des After Sales Marketing
Psychology & marketing
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
2
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Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
2
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
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