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~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Psychology & marketing"
~person:"Campbell, Colin L."
~subject:"Dienstleistungsqualität"
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Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
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