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~isPartOf:"Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung"
~person:"Grossman, Gene M."
~person:"Löfgren, Martin"
~person:"Rust, Roland T."
~subject:"Dienstleistungsbetrieb"
~subject:"Produktqualität"
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Dienstleistungsbetrieb
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Kapitaleinkommen
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Grossman, Gene M.
Löfgren, Martin
Rust, Roland T.
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
The TQM journal : the international review of organizational improvement
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Discussion papers in economics
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Determining the return on quality (ROQ)
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Handbuch Dienstleistungsmanagement : von der …
,
(pp. 873-898)
.
2001
Persistent link: https://www.econbiz.de/10001599043
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