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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Journal of change management : an international journal"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Organisatorischer Wandel"
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Search: subject_exact:"Service-Management"
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Organisatorischer Wandel
Dienstleistungsmanagement
20
Service management
20
Betriebliche Wertschöpfung
9
Value creation
9
Customer satisfaction
6
Kundenzufriedenheit
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Helgø, Thomas I. T.
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Karp, Tom
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Kovner, Anthony R.
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McGuire, David
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Ramdas, Kamalini
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Harvard business review : HBR
Journal of change management : an international journal
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Forum Dienstleistungsmanagement
2
Case Management : Organisationsentwicklung und Change Management in Gesundheits- und Sozialunternehmen
1
Computational & mathematical organization theory
1
Design thinking : integrating innovation, customer experience and brand value
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
European management journal
1
Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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1
Innovationen in der Produktion : ein multiperspektivischer Ansatz ; [Festschrift .... für Gunter Lay]
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of innovation management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of strategic change management : IJSCM
1
Journal of business logistics : JBL
1
Journal of health organization and management
1
Journal of organizational change management
1
Journal of service management
1
Journal of service research : JSR
1
Operations management research : OMR ; advancing practice through theory
1
Personalmanagement in Umbruchzeiten
1
Schriften zur Unternehmensplanung
1
Service Science: Research and Innovations in the Service Economy
1
Service science: research and innovations in the service economy
1
SpringerLink / Bücher
1
Strategic outsourcing : an International journal
1
Studienreihe Messemanagement
1
The Oxford handbook of public management
1
Theory of constraints handbook
1
Zukunftsorientierter Wandel im Krankenhausmanagement : Outsourcing, IT-Nutzenpotenziale, Kooperationsformen, Change Management
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ECONIS (ZBW)
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1
4 ways to reinvent service delivery
Ramdas, Kamalini
;
Teisberg, Elizabeth
;
Tucker, Amy L.
- In:
Harvard business review : HBR
90
(
2012
)
12
,
pp. 98-106
Persistent link: https://www.econbiz.de/10009688852
Saved in:
2
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
Saved in:
3
The role of line managers as human resource agents in fostering organizational change in public services
McGuire, David
;
Stoner, Leanna
;
Mylona, Smaro
- In:
Journal of change management : an international journal
8
(
2008
)
1
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003739263
Saved in:
4
From change manegement to change leadership : embracing chaotic change in public service organizations
Karp, Tom
;
Helgø, Thomas I. T.
- In:
Journal of change management : an international journal
8
(
2008
)
1
,
pp. 85-96
Persistent link: https://www.econbiz.de/10003739266
Saved in:
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