//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Harvard business review : HBR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Organisatorischer Wandel"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Organisatorischer Wandel
Relationship marketing
Dienstleistungsmanagement
18
Service management
18
Betriebliche Wertschöpfung
9
Value creation
9
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
4
Erfolgsfaktor
3
Success factor
3
USA
3
United States
3
Customer integration
2
Customer retention
2
Customer value
2
Deutschland
2
Dienstleistungssektor
2
Germany
2
Hospital
2
Krankenhaus
2
Kundenbindung
2
Kundenintegration
2
Kundenwert
2
Measurement
2
Messung
2
Organizational change
2
Service industry
2
Service-Dominant Logic
2
Service-dominant logic
2
Angst
1
Anxiety
1
B-to-B-Marketing
1
Bombay
1
Bundling strategy
1
Business model
1
Business-to-business marketing
1
Cancer
1
Consumer behaviour
1
Customer service
1
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz im Buch
3
Aufsatz in Zeitschrift
3
Book section
3
Case study
1
Fallstudie
1
Reprint
1
more ...
less ...
Language
All
English
4
German
2
Author
All
Bruhn, Manfred
1
Drengner, Jan
1
Graf, Albert
1
Hadwich, Karsten
1
Heskett, James L.
1
Jahn, Steffen
1
Jones, Thomas O.
1
Kovner, Anthony R.
1
Loveman, Gary W.
1
Maas, Peter
1
Ramdas, Kamalini
1
Sasser, W. E.
1
Schlesinger, Leonard A.
1
Teisberg, Elizabeth
1
Tucker, Amy L.
1
more ...
less ...
Published in...
All
Harvard business review : HBR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Journal of service management
7
SpringerLink / Bücher
7
Journal of service research : JSR
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Journal of business research : JBR
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Services marketing quarterly
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
International journal of hospitality management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of services and operations management
3
Journal of retailing and consumer services
3
Management decision : MD
3
Wissenschaft & Praxis
3
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Design thinking : integrating innovation, customer experience and brand value
2
Die Betriebswirtschaft : DBW
2
European management journal
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Harvard-Business-Manager : das Wissen der Besten
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of quality and service sciences
2
International journal of services technology and management
2
Journal of change management : an international journal
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Operations management research : OMR ; advancing practice through theory
2
Research on emotion in organizations
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer value from a customer perspective : a comprehensive review
Graf, Albert
;
Maas, Peter
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 59-87)
.
2014
Persistent link: https://www.econbiz.de/10010359525
Saved in:
2
Entstehung und Wahrnehmung des Service Value
Jahn, Steffen
;
Drengner, Jan
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 33-57)
.
2014
Persistent link: https://www.econbiz.de/10010359526
Saved in:
3
Service Value : eine Einführung in die theoretischen und praktischen Problemstellungen
Bruhn, Manfred
;
Hadwich, Karsten
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 3-31)
.
2014
Persistent link: https://www.econbiz.de/10014574640
Saved in:
4
4 ways to reinvent service delivery
Ramdas, Kamalini
;
Teisberg, Elizabeth
;
Tucker, Amy L.
- In:
Harvard business review : HBR
90
(
2012
)
12
,
pp. 98-106
Persistent link: https://www.econbiz.de/10009688852
Saved in:
5
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
Saved in:
6
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->