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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Services marketing quarterly"
~person:"Wilmet, Jody"
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Services marketing quarterly
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When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
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