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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Dienstleistungsmanagement
14
Service management
14
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5
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USA
5
United States
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service orientation
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Frimpong, Kwabena
1
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1
Jones, Thomas O.
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Sasser, W. E.
1
Schindler, Robert M.
1
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1
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Harvard business review : HBR
Services marketing quarterly
SpringerLink / Bücher
7
Journal of service management
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Journal of business research : JBR
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Journal of service research : JSR
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
International journal of hospitality management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Journal of retailing and consumer services
3
Management decision : MD
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
Wissenschaft & Praxis
3
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Betriebswirtschaft : DBW
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Research on emotion in organizations
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Service business
2
Service design and delivery
2
TCW
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Wirtschaftsförderung in Lehre und Praxis
2
A Research Agenda for Service Marketing
1
A handbook of management theories and models for office environments and services
1
Advances in services marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
2
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
3
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
4
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
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