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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Services marketing quarterly"
~subject:"United States"
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Dienstleistungsmanagement
14
Service management
14
Dienstleistungssektor
5
Service industry
5
USA
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
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4
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Hospital
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service orientation
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Bauwirtschaft
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Deregulation
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Dienstleistung
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Dienstleistungsmarketing
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Berry, Leonard L.
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Davis, Scott W.
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Faranda, William T.
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Heskett, James L.
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Jones, Thomas O.
1
Kovner, Anthony R.
1
Loveman, Gary W.
1
Sasser, W. E.
1
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Harvard business review : HBR
Services marketing quarterly
International journal of hospitality management
4
Journal of service research : JSR
4
Health care management review : HCM review
3
Cornell hospitality quarterly : CQ
2
Faculty & research / Insead : working paper series
2
Information systems management
2
International journal of contemporary hospitality management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of engineering and technology management : JET-M
2
Journal of service management
2
The Routledge handbook of service research insights and ideas
2
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
2
Brookings trade forum
1
Discussion paper / Centre for Economic Policy Research
1
Engineering the system of healthcare delivery
1
Global cases on hospitality industry
1
Handbook of global supply chain management
1
Harvard-Business-Manager : das Wissen der Besten
1
Integrating human aspects in production management : IFIP TC5/WG5.7 proceedings of the International Conference on Human Aspects in Production Management, 5 - 9 October 2003, Karlsruhe, Germany
1
International Journal of Financial Services Management
1
International Journal of Public Policy
1
International journal of business environment : IJBE
1
International journal of financial services management : IJFSM
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of management & enterprise development : IJMED
1
International public management journal
1
Journal of food products marketing
1
Journal of health care finance
1
Journal of hospitality marketing & management
1
Journal of management history : JMH
1
Journal of management inquiry
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of operations management
1
Journal of strategy and management
1
Journal of the Operational Research Society : OR
1
Management and organization series
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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1
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
2
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
3
The impact of service deregulation on buyers' reliance of a market-based reference price : a test in a B2B insurance context
Faranda, William T.
- In:
Services marketing quarterly
32
(
2011
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10009126360
Saved in:
4
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
Saved in:
5
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
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