Customer Engagement -- 4. Skillsets and Knowledge (of Account Teams) -- 5. Proactive Relationship Management -- 6 …“Nuanced Account Management is a ‘how to’ book. Born out of insights gained over two decades in the B2B industry, the … expressed in a simple and easy to read style.” - Nitin Paranjpe, President, Homecare, Unilever “Nuanced Account Management is a …