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~isPartOf:"Harvard business review : HBR"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
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Search: subject:"Customer loyalty"
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Kundenzufriedenheit
Customer retention
12
Kundenbindung
12
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
8
Customer satisfaction
8
Konsumentenverhalten
8
Customer loyalty
7
Loyalty
4
Dienstleistungsqualität
3
Satisfaction
3
Service quality
3
Customer value
2
Financial services
2
Finanzdienstleistung
2
Kundenbindungsprogramm
2
Kundenwert
2
Loyalty program
2
Product management
2
Produktmanagement
2
Trust
2
Agency theory
1
Angst
1
Anxiety
1
B-to-B-Marketing
1
Bank
1
Bank marketing
1
Banking industry
1
Bankmarketing
1
Betriebliche Wertschöpfung
1
Business-to-business marketing
1
CSR image
1
Cancer
1
Commitment
1
Competitive advantage
1
Confidence
1
Consumer behavior
1
Consumers
1
Corporate Social Responsibility
1
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Article
8
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8
Aufsatz in Zeitschrift
8
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English
8
Author
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Basso, Kenny
1
Berry, Leonard L.
1
Bucic, Tania
1
Chen, Sixing
1
Davis, Scott W.
1
Fraering, Martin
1
Le Nguyen Hau
1
Luu, Ngoc
1
Minor, Michael
1
Mittal, Banwari
1
Ngo, Liem Viet
1
Pham Hung Cuong
1
Pérez, Andrea
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Rodríguez del Bosque, Ignacio A.
1
Santos, Christiane Pizzutti dos
1
Song, Yiping
1
Terres, Mellina da Silva
1
Wilmet, Jody
1
Xia, Xin
1
Yang, Shuai
1
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Harvard business review : HBR
The journal of services marketing
Journal of retailing and consumer services
36
The service industries journal
14
International journal of contemporary hospitality management
12
Journal of business research : JBR
12
International journal of hospitality management
11
Journal of hospitality marketing & management
11
The TQM journal : the international review of organizational improvement
10
Cogent business & management
8
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
The international journal of bank marketing : IJBM
7
International journal of quality & reliability management
6
Journal of open innovation : technology, market, and complexity
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Service business
6
International journal of business information systems : IJBIS
5
International journal of electronic customer relationship management : IJECRM
5
International journal of quality and service sciences
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of Islamic marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service management
5
Journal of strategic marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
International journal of business excellence : IJBEX
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Inventi impact: retailing & consumer services
4
Journal for global business advancement : JGBA
4
Journal of financial services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing analytics : JMA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service theory and practice : JSTP
4
Marketing i menedžment innovacij : m&mi
4
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ECONIS (ZBW)
8
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8
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8
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date (oldest first)
1
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
2
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
3
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
Saved in:
4
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
5
Corporate social responsibility and
customer
loyalty
: exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
6
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
7
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
8
Investigating the impact of resource capabilities on
customer
loyalty
: a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
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