//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Harvard business review : HBR"
~subject:"Customer satisfaction"
~subject:"Deutschland"
~subject:"Electronic Commerce"
~subject:"Relationship marketing"
~type_genre:"Handbook"
~type_genre:"Reprint"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Deutschland
Electronic Commerce
Relationship marketing
Beziehungsmarketing
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
Kundenzufriedenheit
1
Service industry
1
Service management
1
USA
1
United States
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Handbook
Reprint
Article in journal
10
Aufsatz in Zeitschrift
10
Interview
1
Language
All
English
1
Author
All
Heskett, James L.
1
Jones, Thomas O.
1
Loveman, Gary W.
1
Sasser, W. E.
1
Schlesinger, Leonard A.
1
Published in...
All
Harvard business review : HBR
Strategic information systems ; Vol. 3
3
Wissenschaft & Praxis
2
Addison-Wesley information technology series
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Global outsourcing issues and trends
1
Key debates and the future of HRM globally
1
Marketing-mix strategies - distribution strategy and pricing strategy
1
Marketing-mix strategies - product strategy and promotion strategy
1
Relational and functional integration
1
The results-driven manager series
1
Werben und Verkaufen
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->