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~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Organizational change"
~type_genre:"Fallstudie"
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Organizational change
Telecommunications industry
5
Telekommunikationssektor
5
Customer service
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Deutschland
2
Germany
2
Kundenservice
2
Organisatorischer Wandel
2
1989-2010
1
B-to-B-Marketing
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Beziehungsmarketing
1
British Telecom
1
Business-to-business marketing
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Call centre
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Callcenter
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Deutsche Telekom AG
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Dienstleistungsqualität
1
Employee suggestion system
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Firm growth
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Firm performance
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Greece
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Griechenland
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Großbritannien
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Mobile phone
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Mobiltelefon
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OAO VimpelCom <Moskau>
1
Privatisierung
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Privatization
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Relationship marketing
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Russia
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Russland
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Service quality
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Strategic management
1
Strategisches Management
1
United Kingdom
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Unternehmenserfolg
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Unternehmenswachstum
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Vodafone D2 GmbH
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Fuhrmann, Michael
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Maguire, Stuart
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Ojiako, Udechukwu
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Raith, Jürgen
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Harvard-Business-Manager : das Wissen der Besten
Strategic change : SC ; briefings in entrepreneurial finance
Behavioral operational research : theory, methodology and practice
1
Business process transformation
1
Digitale Transformation im Unternehmen gestalten : Geschäftsmodelle, Erfolgsfaktoren, Handlungsanweisungen, Fallstudien
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Harvard business review : HBR
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International journal of business innovation and research
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International journal of organizational analysis
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International journal of strategic change management : IJSCM
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Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
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Leading HR
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Organization and strategy
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Öffentliches und privates Management : fundamentally alike in all unimportant respects?
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ECONIS (ZBW)
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Veränderung von unten
Fuhrmann, Michael
;
Raith, Jürgen
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
3
,
pp. 64-71
Persistent link: https://www.econbiz.de/10011535166
Saved in:
2
Seeking the perfect customer experience : a case study of British Telecom
Ojiako, Udechukwu
;
Maguire, Stuart
- In:
Strategic change : SC ; briefings in entrepreneurial finance
18
(
2009
)
5/6
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003872548
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