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~isPartOf:"Health care management review : HCM review"
~isPartOf:"Total quality management & business excellence"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
~subject:"patient experience"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
United States
patient experience
Dienstleistungsqualität
192
Service quality
192
Hospital
87
Krankenhaus
87
Gesundheitsversorgung
72
Health care
72
Customer satisfaction
64
Kundenzufriedenheit
64
Quality management
60
Qualitätsmanagement
60
Patienten
38
Patients
38
Gesundheitswesen
35
Health care system
35
service quality
30
USA
27
Konsumentenverhalten
24
Beziehungsmarketing
20
Nursing profession
20
Pflegeberufe
20
Product quality
20
Produktqualität
20
Relationship marketing
20
customer satisfaction
13
patient satisfaction
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
11
Team
11
quality
11
Arbeitszufriedenheit
10
Hospital financing
10
Job satisfaction
10
Krankenhausfinanzierung
10
Measurement
10
Messung
10
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33
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Article
58
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58
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58
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English
58
Author
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Begun, James W.
2
Castle, Nicholas G.
2
McCaughey, Deirdre
2
McGhan, Gwen
2
Nembhard, Ingrid M.
2
Ozcan, Yasar A.
2
Rathert, Cheryl
2
Wei, Jiahua
2
Abraham, Jean
1
Abu Khait, Rawan
1
Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Alexander, Jeffrey A.
1
Ananda S
1
Andreatta, Pamela B.
1
Annarita, Colamatteo
1
Antons, David
1
Babar, Samreen Fahim
1
Bae, Sung-heui
1
Bani-Melhem, Shaker
1
Beauvais, Brad
1
Berraies, Sarra
1
Bilgili, Bilsen
1
Brannon, S. Diane
1
Brazil, Kevin
1
Brewer, Carol S.
1
Brown, Gordon D.
1
Carretta, Henry J.
1
Chang, Wen-Jung
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Hung-Pin
1
Chen, Yenming J.
1
Chou, Ann F.
1
Chung, Yu-Chun
1
Cichy, Patrick
1
Cleary, Paul D.
1
Cline, Daniel D.
1
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Health care management review : HCM review
Total quality management & business excellence
Journal of retailing and consumer services
241
International journal of hospitality management
209
Journal of business research : JBR
128
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
The service industries journal
71
Services marketing quarterly
70
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of air transport management
37
Quality management journal : QMJ
37
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Tourism management : research, policies, practice
30
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
27
Psychology & marketing
27
Journal of strategic marketing
24
European journal of marketing : EJM
23
International journal of quality & reliability management
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Journal of the Academy of Marketing Science
22
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
58
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
3
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
4
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
5
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
6
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
7
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
8
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
9
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care
Schneider, Annika
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 297-307
Persistent link: https://www.econbiz.de/10013411906
Saved in:
10
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
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