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~isPartOf:"Health care management review : HCM review"
~subject:"Consumer behaviour"
~subject:"Gesundheitswesen"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Search: subject:"Service quality"
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Consumer behaviour
Gesundheitswesen
Qualitätsmanagement
Theorie
Dienstleistungsqualität
102
Service quality
102
Hospital
74
Krankenhaus
74
Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
33
USA
27
United States
27
Health care system
24
Nursing profession
20
Pflegeberufe
20
Quality management
17
Customer satisfaction
13
Kundenzufriedenheit
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Hospital financing
10
Krankenhausfinanzierung
10
Team
10
hospitals
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Primary health care
9
quality improvement
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Physicians
8
Unternehmenskultur
8
patient experience
8
quality
8
Ärzte
8
Großbritannien
6
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24
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33
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33
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English
33
Author
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Bazzoli, Gloria J.
3
Harless, David W.
3
McAlearney, Ann Scheck
3
Chukmaitov, Askar S.
2
Nembhard, Ingrid M.
2
Richter, Jason P.
2
Singer, Sara J.
2
Adler-Milstein, Julia R.
1
Albritton, Jordan
1
Alidana, Shahnaz
1
Allen, Adrienne S.
1
Altman, Lisa
1
Antons, David
1
Aveling, Emma-Louise
1
Bakerjian, Debra
1
Begun, James W.
1
Blodgett, Janet C.
1
Bozic, Kevin J.
1
Brannon, Diane
1
Brewer, Carol S.
1
Bryant, Carol A.
1
Carabetta, Shannon
1
Carretta, Henry J.
1
Cassedy, Amy
1
Chukmaitov, Askar
1
Cichy, Patrick
1
Clark, Jonathan R.
1
Counts, Catherine R.
1
DeLellis, Nailya O.
1
Deng, Yangyang
1
Diana, Mark L.
1
Disch, Joanne
1
Djukic, Maja
1
Dresselhaus, Timothy
1
Everson, Jordan
1
Fickel, Jacqueline J.
1
Fihn, Stephan D.
1
Firbank, Oscar E.
1
Foege, J. Nils
1
Froehle, Craig M.
1
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Published in...
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Health care management review : HCM review
Journal of retailing and consumer services
242
International journal of hospitality management
217
Journal of business research : JBR
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
122
The journal of services marketing
112
The TQM journal : the international review of organizational improvement
91
Journal of hospitality marketing & management
86
International journal of contemporary hospitality management
84
The service industries journal
81
International journal of quality & reliability management
80
International journal of productivity and quality management : IJPQM
76
Services marketing quarterly
75
Journal of travel and tourism marketing
68
Quality management journal : QMJ
68
Total quality management & business excellence
65
Cogent business & management
60
International journal of services and operations management
59
International journal of quality and service sciences
55
Service business
54
Journal of service research : JSR
49
Journal of service management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Journal of air transport management
41
International journal of services, economics and management
36
Tourism management : research, policies, practice
36
International journal of production research
35
Journal of health organization and management
34
Asia Pacific journal of marketing and logistics
33
Managing service quality : MSQ ; an international journal
32
NBER Working Paper
32
Journal of health economics
31
International journal of business information systems : IJBIS
30
NBER working paper series
30
The international journal of bank marketing : IJBM
30
Working paper / National Bureau of Economic Research, Inc.
30
Journal of strategic marketing
28
Psychology & marketing
28
Journal of service research
27
Technological forecasting & social change : an international journal
26
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ECONIS (ZBW)
33
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Dispersion in the hospital network of shared patients is associated with less efficient care
Everson, Jordan
;
Adler-Milstein, Julia R.
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10013186321
Saved in:
3
Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.
;
McAlearney, John S.
;
Sharma, Luv
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
Saved in:
4
Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.
;
Vogus, Timothy J.
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
Saved in:
5
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
6
Optimizing patient partnership in primary care improvement : a qualitative study
Alidana, Shahnaz
;
Martelli, Peter F.
;
Singer, Sara J.
; …
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 123-134
Persistent link: https://www.econbiz.de/10012520593
Saved in:
7
Assessing the relationship of the human resource, finance, and information technology functions on reported performance in hospitals using the lean management system
Shortell, Stephen M.
;
Rundall, Thomas G.
;
Blodgett, Janet C.
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 145-152
Persistent link: https://www.econbiz.de/10012520617
Saved in:
8
Service line structure and decision-maker attention in three health systems : implications for patient-centered care
Louis, Christopher J.
;
Clark, Jonathan R.
;
Gray, Barbara L.
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10011982148
Saved in:
9
Common predictors of nurse-reported quality of care and patient safety
Stimpfel, Amy Witkoski
;
Djukic, Maja
;
Brewer, Carol S.
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 57-66
Persistent link: https://www.econbiz.de/10011982150
Saved in:
10
A taxonomy of hospitals participating in Medicare accountable care organizations
Bazzoli, Gloria J.
;
Harless, David W.
;
Chukmaitov, Askar S.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 93-103
Persistent link: https://www.econbiz.de/10012003967
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