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~isPartOf:"Health care management review : HCM review"
~subject:"Corporate documentation"
~subject:"Service quality"
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Corporate documentation
Service quality
Patienten
57
Patients
57
Hospital
50
Krankenhaus
50
Gesundheitsversorgung
35
Health care
35
Dienstleistungsqualität
33
Customer satisfaction
15
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patient satisfaction
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patient experience
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patient safety
5
Arbeitsschutz
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Arbeitszufriedenheit
4
Basisgesundheitsversorgung
4
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4
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4
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Kazley, Abby Swanson
4
Menachemi, Nir
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Fareed, Naleef
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Health care management review : HCM review
Journal of health organization and management
22
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CHE research paper
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Health care management science
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Health economics
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International journal of hospitality management
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International journal of quality & reliability management
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Production and operations management : an international journal of the Production and Operations Management Society
6
Discussion paper series / IZA
5
Health care management science : a new journal serving the international health care management community
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Total quality management & business excellence
5
Business process management journal
4
Health economics review
4
Journal of business research : JBR
4
NBER Working Paper
4
NBER working paper series
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SpringerLink / Bücher
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Technological forecasting & social change : an international journal
4
The service industries journal
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Benchmarking : an international journal ; BIJ
3
Decision sciences
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Decision sciences : DS
3
International journal of production economics
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International journal of production research
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Journal of organizational behavior management
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Public management review
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Ruhr economic papers
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Services marketing quarterly
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1
Body work and body meanings in patient-centered care : health care professionals and patients with disabilities in Italian hospitals
Brizio, Greta Elisabetta
;
Paolino, Chiara
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 103-115
Persistent link: https://www.econbiz.de/10014508017
Saved in:
2
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
3
Dispersion in the hospital network of shared patients is associated with less efficient care
Everson, Jordan
;
Adler-Milstein, Julia R.
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10013186321
Saved in:
4
Information tools for care coordination in patient handover: Is an electronic medical record enough to support nurses?
Ghosh, Kaushik
;
Dohan, Michael S.
;
Curl, Eileen Deges
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 100-108
Persistent link: https://www.econbiz.de/10013186323
Saved in:
5
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
Saved in:
6
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care
Schneider, Annika
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 297-307
Persistent link: https://www.econbiz.de/10013411906
Saved in:
7
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
8
Optimizing patient partnership in primary care improvement : a qualitative study
Alidana, Shahnaz
;
Martelli, Peter F.
;
Singer, Sara J.
; …
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 123-134
Persistent link: https://www.econbiz.de/10012520593
Saved in:
9
Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer
;
Logan, Caroline
;
Cronenwett, Jack
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
Saved in:
10
Magnetic work environments : patient experience outcomes in magnet versus non-magnet hospitals
McCaughey, Deirdre
;
McGhan, Gwen
;
Rathert, Cheryl
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 21-31
Persistent link: https://www.econbiz.de/10012157698
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