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~isPartOf:"Health economics"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hospital
Dienstleistungsqualität
351
Service quality
351
Customer satisfaction
156
Kundenzufriedenheit
156
Consumer behaviour
129
Konsumentenverhalten
129
Beziehungsmarketing
116
Relationship marketing
116
Krankenhaus
49
Beschwerdemanagement
47
Complaint management
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41
Health care
38
Gesundheitsversorgung
37
Dienstleistungssektor
32
Service industry
32
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31
Health care system
31
Service failure
24
Product quality
22
Produktqualität
22
Service recovery
21
Viral marketing
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Virales Marketing
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Einzelhandel
19
Retail trade
19
Emotion
18
Customer integration
17
Kundenintegration
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Quality management
17
Qualitätsmanagement
17
Brand management
15
Markenführung
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Online-Handel
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Article
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English
49
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Lu, Susan Feng
4
Chan, Carri W.
3
Terwiesch, Christian
3
Bavafa, Hessam
2
Escobar, Gabriel
2
Gallan, Andrew S.
2
Grabowski, David C.
2
Kim, Song-hee
2
Lu, Lauren Xiaoyuan
2
Tucker, Anita L.
2
Adida, Elodie
1
Ali, Faizan
1
Allen, Thomas
1
Arnold, Todd J.
1
Arocena, Pablo
1
Augurzky, Boris
1
Bartel, Ann
1
Batt, Robert J.
1
Bloom, Nicholas
1
Bojke, Chris
1
Bravo, Fernanda
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Brunt, Christopher, S.
1
Canamucio, Anne
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chan, Jia
1
Chandrasekaran, Aravind
1
Chen, Min M.
1
Chen, Yan
1
Chua, Chew Lian
1
Daidone, Silvio
1
Danaher, Tracey S.
1
Deily, Mary Elizabeth
1
Deore, Aishwarrya
1
Devlin, Nancy
1
Dhakate, Nikhil
1
Eggleston, Karen
1
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Health economics
Journal of business research : JBR
Management science : journal of the Institute for Operations Research and the Management Sciences
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
41
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
23
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Ruhr economic papers
14
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
European journal of operational research : EJOR
8
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
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ECONIS (ZBW)
49
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1
Who benefits from quality competition in health care? : a theory and a laboratory experiment on the relevance of patient characteristics
Brosig-Koch, Jeannette
;
Hehenkamp, Burkhard
;
Kokot, Johanna
- In:
Health economics
32
(
2023
)
8
,
pp. 1785-1817
Persistent link: https://www.econbiz.de/10014329202
Saved in:
2
Surgeon supply and healthcare quality : are revision rates for hip and knee replacements lower in hospitals that employ more surgeons?
Van Gestel, Raf
;
Broekman, Niels
;
Müller, Tobias
- In:
Health economics
32
(
2023
)
10
,
pp. 2298-2321
Persistent link: https://www.econbiz.de/10014370692
Saved in:
3
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
4
Effect of patient death on referrals to cardiac specialists
Haye, Sidra
- In:
Health economics
33
(
2024
)
8
,
pp. 1857-1868
Persistent link: https://www.econbiz.de/10014566160
Saved in:
5
Spillover effect of the Patient Drive Payment Model on skilled nursing facility therapy delivery among Medicare advantage enrollees
Rahman, Momotazur
;
Meyers, David
;
White, Elizabeth M.
; …
- In:
Health economics
32
(
2023
)
9
,
pp. 1887-1897
Persistent link: https://www.econbiz.de/10014329238
Saved in:
6
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
7
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
8
Assessing the impact of enforcement and compliance with minimum staffing standards on the quality of care in nursing homes : evidence from the Centers for Medicare and Medicaid Ser...
Brunt, Christopher S.
- In:
Health economics
32
(
2023
)
2
,
pp. 235-276
Persistent link: https://www.econbiz.de/10014266797
Saved in:
9
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
10
Selective referral or learning by doing? : an analysis of hospital volume-outcome relationship of vascular procedures
Červený, Jakub
- In:
Health economics
32
(
2023
)
6
,
pp. 1344-1361
Persistent link: https://www.econbiz.de/10014278050
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