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~isPartOf:"Health economics"
~isPartOf:"Journal of business research : JBR"
~subject:"Hospital"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Hospital
Online-Handel
Dienstleistungsqualität
289
Service quality
289
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Krankenhaus
31
Dienstleistungssektor
28
Service industry
28
Service failure
24
Health care
22
Gesundheitsversorgung
21
Gesundheitswesen
21
Health care system
21
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Product quality
16
Produktqualität
16
Brand management
15
Markenführung
15
Online retailing
14
Satisfaction
14
Brand image
12
China
12
Firm performance
12
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Article
45
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English
45
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Gallan, Andrew S.
2
Grabowski, David C.
2
Ha, Sejin
2
Acquila-Natale, Emiliano
1
Al Qeisi, Kholoud
1
Alamanos, Eleftherios
1
Ali, Faizan
1
Allen, Thomas
1
Arnold, Todd J.
1
Arocena, Pablo
1
Augurzky, Boris
1
Benedicktus, Ray L.
1
Bloom, Nicholas
1
Bojke, Chris
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Brunt, Christopher, S.
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chan, Jia
1
Chen, Min M.
1
Chen, Yan
1
Chua, Chew Lian
1
Chung, HoEun
1
Daidone, Silvio
1
Danaher, Tracey S.
1
Deily, Mary Elizabeth
1
Dennis, Charles
1
Devlin, Nancy
1
Dhakate, Nikhil
1
Ding, David Xin
1
Donthu, Naveen
1
Eggleston, Karen
1
Eroglu, Sevgin
1
Fabbri, Daniele
1
Fichera, Eleonora
1
Focke, Axel
1
Fu, Xiaorong
1
Garcia Prado, Ariadna
1
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Health economics
Journal of business research : JBR
Health care management review : HCM review
73
International journal of hospitality management
67
Journal of retailing and consumer services
43
Journal of health economics
41
Working paper / National Bureau of Economic Research, Inc.
37
Journal of health organization and management
36
Quality management journal : QMJ
35
NBER working paper series
34
NBER Working Paper
31
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
International journal of contemporary hospitality management
24
The TQM journal : the international review of organizational improvement
24
The service industries journal
24
Health marketing quarterly
23
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
International journal of electronic marketing and retailing : IJEMR
18
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality & reliability management
16
Journal of internet commerce
16
Total quality management & business excellence
16
Health care management science
15
Production and operations management : the flagship research journal of the Production and Operations Management Society
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Tourism management : research, policies, practice
15
Ruhr economic papers
14
Cogent business & management
13
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Production and operations management : an international journal of the Production and Operations Management Society
12
Service business
12
Technological forecasting & social change : an international journal
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of travel and tourism marketing
11
CHE research paper
10
Discussion paper series / IZA
10
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ECONIS (ZBW)
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1
Who benefits from quality competition in health care? : a theory and a laboratory experiment on the relevance of patient characteristics
Brosig-Koch, Jeannette
;
Hehenkamp, Burkhard
;
Kokot, Johanna
- In:
Health economics
32
(
2023
)
8
,
pp. 1785-1817
Persistent link: https://www.econbiz.de/10014329202
Saved in:
2
Surgeon supply and healthcare quality : are revision rates for hip and knee replacements lower in hospitals that employ more surgeons?
Van Gestel, Raf
;
Broekman, Niels
;
Müller, Tobias
- In:
Health economics
32
(
2023
)
10
,
pp. 2298-2321
Persistent link: https://www.econbiz.de/10014370692
Saved in:
3
Effect of patient death on referrals to cardiac specialists
Haye, Sidra
- In:
Health economics
33
(
2024
)
8
,
pp. 1857-1868
Persistent link: https://www.econbiz.de/10014566160
Saved in:
4
Spillover effect of the Patient Drive Payment Model on skilled nursing facility therapy delivery among Medicare advantage enrollees
Rahman, Momotazur
;
Meyers, David
;
White, Elizabeth M.
; …
- In:
Health economics
32
(
2023
)
9
,
pp. 1887-1897
Persistent link: https://www.econbiz.de/10014329238
Saved in:
5
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
6
Assessing the impact of enforcement and compliance with minimum staffing standards on the quality of care in nursing homes : evidence from the Centers for Medicare and Medicaid Ser...
Brunt, Christopher S.
- In:
Health economics
32
(
2023
)
2
,
pp. 235-276
Persistent link: https://www.econbiz.de/10014266797
Saved in:
7
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
8
Selective referral or learning by doing? : an analysis of hospital volume-outcome relationship of vascular procedures
Červený, Jakub
- In:
Health economics
32
(
2023
)
6
,
pp. 1344-1361
Persistent link: https://www.econbiz.de/10014278050
Saved in:
9
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
10
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
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