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~isPartOf:"Health economics"
~isPartOf:"The European journal of health economics"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Dienstleistungsqualität
143
Service quality
143
Customer satisfaction
53
Kundenzufriedenheit
53
Krankenhaus
49
Quality management
44
Qualitätsmanagement
44
Gesundheitsversorgung
40
Health care
40
service quality
30
Gesundheitswesen
23
Health care system
23
Consumer behaviour
22
Konsumentenverhalten
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Product quality
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Produktqualität
22
Beziehungsmarketing
20
Relationship marketing
20
Measurement
14
Messung
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Patienten
13
Patients
13
customer satisfaction
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10
Gesundheitskosten
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Health care costs
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Häusliche Pflege
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SERVQUAL
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Krankenhauskosten
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Nursing home
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Pflegeheim
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healthcare
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Fuzzy sets
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Fuzzy-Set-Theorie
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55
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Antony, Jiju
4
Cudney, Elizabeth A.
4
Marimon, Frederic
3
Schreyögg, Jonas
3
Berbegal-Mirabent, Jasmina
2
Grabowski, David C.
2
Mas-Machuca, Marta
2
Stargardt, Tom
2
Acar, Eylem
1
Akdere, Mesut
1
Albuquerque, André Philippi Gonzaga de
1
Allen, Thomas
1
Altuntas, Serkan
1
Anabila, Peter
1
Anome, Janet
1
Arocena, Pablo
1
Ataman, Gorkem
1
Augurzky, Boris
1
Bastida, Ramon
1
Behdioğlu, Sema
1
Berger, Michael
1
Blankart, Rudolf
1
Bloom, Nicholas
1
Bojke, Chris
1
Bosque-Mercader, Laia
1
Brennan, Atrracta
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Brunt, Christopher, S.
1
Burhan, Hasan Arda
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Busse, Reinhard
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Carvalho, Raíssa Souto Maior Corrêa de
1
Chalkley, Martin
1
Chan, Jia
1
Chen, Jinyang
1
Chen, Min M.
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Chua, Chew Lian
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Health economics
The European journal of health economics
Total quality management & business excellence
Health care management review : HCM review
73
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Quality management journal : QMJ
38
Journal of health organization and management
36
The TQM journal : the international review of organizational improvement
34
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
22
Discussion paper series / IZA
21
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
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ECONIS (ZBW)
55
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1
Referring physicians' intention to use hospital report cards for hospital referral purposes in the presence or absence of patient-reported outcomes : a randomized trial
Emmert, Martin
;
Heppe, Laura
;
Lauerer, Michael
;
Nagel, …
- In:
The European journal of health economics
25
(
2024
)
2
,
pp. 293-305
Persistent link: https://www.econbiz.de/10014563705
Saved in:
2
The association between bed occupancy rates and hospital quality in the English National Health Service
Bosque-Mercader, Laia
;
Siciliani, Luigi
- In:
The European journal of health economics
24
(
2023
)
2
,
pp. 209-236
Persistent link: https://www.econbiz.de/10014327969
Saved in:
3
An econometric approach to aggregating multiple cardiovascular outcomes in German hospitals
Meggiolaro, Angela
;
Blankart, Rudolf
;
Stargardt, Tom
; …
- In:
The European journal of health economics
24
(
2023
)
5
,
pp. 785-802
Persistent link: https://www.econbiz.de/10014328097
Saved in:
4
Who benefits from quality competition in health care? : a theory and a laboratory experiment on the relevance of patient characteristics
Brosig-Koch, Jeannette
;
Hehenkamp, Burkhard
;
Kokot, Johanna
- In:
Health economics
32
(
2023
)
8
,
pp. 1785-1817
Persistent link: https://www.econbiz.de/10014329202
Saved in:
5
Surgeon supply and healthcare quality : are revision rates for hip and knee replacements lower in hospitals that employ more surgeons?
Van Gestel, Raf
;
Broekman, Niels
;
Müller, Tobias
- In:
Health economics
32
(
2023
)
10
,
pp. 2298-2321
Persistent link: https://www.econbiz.de/10014370692
Saved in:
6
Effects of provider incentives on dental X-raying in NHS Scotland : what happens if patients switch providers?
Kalmus, Olivier
;
Chalkley, Martin
;
Listl, Stefan
- In:
The European journal of health economics
23
(
2022
)
1
,
pp. 59-65
Persistent link: https://www.econbiz.de/10013173168
Saved in:
7
Can competition improve hospital quality of care? : a difference-in-differences approach to evaluate the effect of increasing quality transparency on hospital quality
Strumann, Christoph
;
Geissler, Alexander
;
Busse, Reinhard
; …
- In:
The European journal of health economics
23
(
2022
)
7
,
pp. 1229-1242
Persistent link: https://www.econbiz.de/10013407243
Saved in:
8
The impact of ambulatory care spending, continuity and processes of care on ambulatory care sensitive hospitalizations
Schuettig, Wiebke
;
Sundmacher, Leonie
- In:
The European journal of health economics
23
(
2022
)
8
,
pp. 1329-1340
Persistent link: https://www.econbiz.de/10013407427
Saved in:
9
Effect of patient death on referrals to cardiac specialists
Haye, Sidra
- In:
Health economics
33
(
2024
)
8
,
pp. 1857-1868
Persistent link: https://www.econbiz.de/10014566160
Saved in:
10
On the correlation between outcome indicators and the structure and process indicators used to proxy them in public health care reporting
Salampessy, Benjamin H.
;
Portrait, France R. M.
; …
- In:
The European journal of health economics
22
(
2021
)
8
,
pp. 1239-1251
Persistent link: https://www.econbiz.de/10012665568
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