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~isPartOf:"Human resource management"
~isPartOf:"International employment relations review"
~isPartOf:"International journal of production economics"
~person:"Gannon, Martin J."
~person:"Jouini, Oualid"
~subject:"Theory"
~type_genre:"Aufsatz in Zeitschrift"
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Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
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