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~isPartOf:"Human resource management"
~isPartOf:"International journal of happiness and development"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~subject:"Arbeitskräfte"
~subject:"Arbeitspsychologie"
~subject:"Automation"
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Human resource management
International journal of happiness and development
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Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
The productive and happy agent : performance and positive emotions at call centres
Garcia, Danilo
;
Rapp Ricciardi, Max
;
Archer, Trevor
- In:
International journal of happiness and development
2
(
2015
)
1
,
pp. 84-90
Persistent link: https://www.econbiz.de/10011309533
Saved in:
3
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
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