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~isPartOf:"IMF country report"
~isPartOf:"International journal of hospitality management"
~person:"Huey Chern Boo"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Approach-avoidance
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Cognition
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Cognitive appraisals
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Deviant behavior
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Deviant customer
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Dienstleistungssektor
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Emotion
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Emotional coping behaviors
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Emotional elicitations
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Gastronomie
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Gender
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Geschlecht
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Kognition
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Perceived effort
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Restaurant industry
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Service employees
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Huey Chern Boo
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
7
Han, Heesup
6
Wong, IpKin Anthony
6
Prentice, Catherine
5
Madera, Juan M.
4
Qu, Hailin
4
So, Kevin Kam Fung
4
Torres, Edwin N.
4
Bai, Billy
3
DiPietro, Robin B.
3
Gursoy, Dogan
3
Karatepe, Osman M.
3
King, Ceridwyn
3
Lee, Lindsey
3
Line, Nathaniel D.
3
Lu, Lu
3
Miao, Li
3
Sparks, Beverley
3
Wang, Xingyu
3
Ali, Faizan
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Butcher, Ken
2
Cheng, Bao
2
Cheng, Ching-Chan
2
Dawson, Mary
2
Fan, Alei
2
Ha, Jooyeon
2
Hanks, Lydia
2
He, Zeya
2
Kim, Eojina
2
Kim, Haemi
2
Kim, Hyun Jeong
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Kim, Hyunsu
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Kim, Jong-hyeong
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IMF country report
International journal of hospitality management
Journal of hospitality marketing & management
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ECONIS (ZBW)
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
2
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
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