//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service business"
~person:"Tojib, Dewi"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Consumer behaviour
Beschwerdemanagement
2
Beziehungsmarketing
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Customer-to-customer interaction
1
Firm-to-customer interaction
1
Informational recovery
1
Instrumental recovery
1
Robot
1
Roboter
1
Role congruity
1
Service robot
1
cognitive appraisal
1
compensation
1
customer power
1
double deviation
1
revenge
1
service failure severity
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Tojib, Dewi
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Tsarenko, Yelena
4
Gelbrich, Katja
3
Ro, Heejung
3
Van Vaerenbergh, Yves
3
Brady, Michael K.
2
Choi, Chang Hwan
2
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Taegoo
2
Larivière, Bart
2
Lee, Gyehee
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Meng, Fang
2
Miao, Li
2
Patterson, Paul G.
2
Robertson, Nichola
2
Roschk, Holger
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Sreejesh, S.
2
Taheri, Babak
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Wang, Xingyu
2
Wei, Wei
2
Wu, Wann-Yih
2
Adler, Howard
1
Ahmad, Bilal
1
Akhtar, Nadeem
1
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Journal of service research : JSR
Service business
European journal of marketing : EJM
1
Journal of marketing management : MM
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
2
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->