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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
E-commerce
Relationship marketing
512
Lieferantenmanagement
215
Supplier relationship management
215
B-to-B-Marketing
158
Business-to-business marketing
158
Consumer behaviour
113
Konsumentenverhalten
113
Customer satisfaction
76
Kundenzufriedenheit
76
Customer value
63
Kundenwert
63
Customer integration
62
Dienstleistungsqualität
62
Kundenintegration
62
Service quality
62
Marketing management
53
Marketingmanagement
53
Salespeople
51
Social Web
51
Social web
51
Verkaufspersonal
51
Betriebliche Wertschöpfung
50
Value creation
50
Brand management
41
Markenführung
41
Selling
40
Verkauf
40
Confidence
36
Vertrauen
36
Firm performance
35
Unternehmenserfolg
35
Business network
33
Unternehmensnetzwerk
33
Brand image
30
Internet marketing
30
Markenimage
30
Online-Marketing
30
Innovation
27
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Undetermined
299
Free
8
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Article
509
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3
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Article in journal
512
Aufsatz in Zeitschrift
512
Conference paper
10
Konferenzbeitrag
10
Collection of articles of several authors
4
Sammelwerk
4
Case study
1
Fallstudie
1
Interview
1
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English
512
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Jaakkola, Elina
8
Naudé, Peter
8
Terho, Harri
8
La Rocca, Antonella
7
Agnihotri, Raj
6
Eggert, Andreas
6
Snehota, Ivan
6
Aarikka-Stenroos, Leena
5
Casidy, Riza
5
Edvardsson, Bo
5
Frow, Pennie
5
Payne, Adrian
5
Aksoy, Lerzan
4
Andersen, Poul Houman
4
Ewing, Michael
4
Henneberg, Stephan
4
Hollebeek, Linda D.
4
Itani, Omar S.
4
Keränen, Joona
4
Lacoste, Sylvie
4
Malthouse, Edward C.
4
McColl-Kennedy, Janet R.
4
Nijssen, E. J.
4
Nyadzayo, Munyaradzi W.
4
Prior, Daniel D.
4
Ritter, Thomas
4
Ruyter, Ko de
4
Sharma, Arun
4
Wang, Danny T.
4
Wang, Xinchun
4
Biggemann, Sergio
3
Bush, Alan J.
3
Cadeaux, Jack
3
Chaker, Nawar N.
3
Dwivedi, Yogesh Kumar
3
Grönroos, Christian
3
Gu, Flora Fang
3
Gölgeci, Ismail
3
Haas, Alexander
3
Hammerschmidt, Maik
3
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of service management
Journal of business research : JBR
647
Journal of retailing and consumer services
582
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
512
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512
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21
When does boundary-spanner burnout connect participation and customer relationship performance? : the role of the firm's network centrality and network density
Yeniaras, Volkan
;
Gölgeci, Ismail
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014333951
Saved in:
22
Customer value-in-use monitoring in business markets : an investigation into its determinants and consequences
Bischoff, Pirmin
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 160-174
Persistent link: https://www.econbiz.de/10014334334
Saved in:
23
Conscientious enterprises : the role of decision makers' social identity and the preference to engage in B2B relationships
Vallaster, Christine
;
Cesinger, Beate
;
Niemand, Thomas
; …
- In:
Industrial marketing management : the international …
111
(
2023
),
pp. 216-228
Persistent link: https://www.econbiz.de/10014369264
Saved in:
24
Development of business-to-business relationships in turbulent environments
Zafari, Katayoun
;
Biggemann, Sergio
;
Garry, Tony
- In:
Industrial marketing management : the international …
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014369268
Saved in:
25
Buying center-selling center interaction as a driver for power dynamics in buyer-supplier relationships
Siemieniako, Dariusz
;
Makkonen, Hannu
;
Mitręga, Maciej
- In:
Industrial marketing management : the international …
114
(
2023
),
pp. 94-109
Persistent link: https://www.econbiz.de/10014433456
Saved in:
26
How startups become attractive to suppliers and achieve preferred customer status : factors influencing the positioning of young firms
Tessaro, Juliano Afonso
;
Harms, Rainer
;
Schiele, Holger
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 100-115
Persistent link: https://www.econbiz.de/10014433581
Saved in:
27
Customer concentration and supplier financial performance : an inverted U-shaped relationship
Han, Zhaojun
;
Yu, Conghui
;
Li, Yanxi
;
Shi, Jinyan
;
Liu, …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 138-152
Persistent link: https://www.econbiz.de/10014433583
Saved in:
28
B2B customer journeys : conceptualization and an integrative framework
Purmonen, Arttu
;
Jaakkola, Elina
;
Terho, Harri
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 74-87
Persistent link: https://www.econbiz.de/10014433603
Saved in:
29
Does geographic distance to customers improve or inhibit supplier innovation? : a moderated inverted-U relationship
Wei, Shaobo
;
Sheng, Shibin
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 134-148
Persistent link: https://www.econbiz.de/10014227548
Saved in:
30
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
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