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~isPartOf:"Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken"
~subject:"Customer satisfaction"
~type:"article"
~type:"book"
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Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
Journal of retailing and consumer services
21
Journal of business research : JBR
14
International journal of hospitality management
10
The journal of services marketing
9
The service industries journal
9
Journal of service management
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Journal of hospitality marketing & management
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Service business
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European journal of marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of the Academy of Marketing Science
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Management decision : MD
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Services marketing quarterly
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From customer retention to a holistic stakeholder management system : living a vision
3
International journal of quality and service sciences
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Journal of marketing management : MM
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Journal of travel and tourism marketing
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The journal of business & industrial marketing
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The journal of consumer marketing
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management perspectives : TMP
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Asia Pacific journal of marketing and logistics
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Customer engagement marketing
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Fokus Dienstleistungsmarketing
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International journal of bank marketing
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International journal of consumer studies
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International journal of contemporary hospitality management
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of market research
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International journal of services and operations management : IJSOM
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Customer Engagement als Erfolgsfaktor negativer Dienstleistungen
Treger, Stephanie
- In:
Interaktive Wertschöpfung durch Dienstleistungen : …
,
(pp. 235-259)
.
2015
Persistent link: https://www.econbiz.de/10010532025
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Customer delight as an ex ante and ex post factor of positive customer engagement behavior : interactive value creation in customer management
Donsbach, Julia
;
Gouthier, Matthias H. J.
- In:
Interaktive Wertschöpfung durch Dienstleistungen : …
,
(pp. 211-234)
.
2015
Persistent link: https://www.econbiz.de/10010532026
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