Martins, Catarina; Vaz, Clara Bento; Alves, Jorge … - In: International Journal of Contemporary Hospitality Management 33 (2021) 10, pp. 3134-3156
Purpose: Portugal has been experiencing a continuous growth in tourism activity, with hospitality industry as one of the main tourism sectors. Therefore, the assessment of hotel companies’ performance is very important to assist decision processes. The purpose of this paper is to assess the...