Lin, Ingrid Y.; Namasivayam, Karthik - In: International Journal of Contemporary Hospitality Management 23 (2011) 7, pp. 923-940
Purpose – The present study aims to examine the different restaurant tipping systems on perceived fairness, distributive justice, and control from employees' perspective. Design/methodology/approach – Five different written scenarios of tipping systems were depicted in the present study. A...