Cagliano, Raffaella; Spina, Gianluca; Verganti, Roberto; … - In: International Journal of Operations & Production Management 18 (1998) 9/10, pp. 865-885
Notes that supporting small to medium‐sized enterprises (SMEs) in their process towards the adoption of business process re‐engineering (BPR) may be essential as the tools and methodologies of BPR were designed for larger companies. Presents a methodology for the design of support services,...