Gligor, David; Bozkurt, Siddik; Gölgeci, Ismail; … - In: International Journal of Physical Distribution & … 50 (2020) 7/8, pp. 721-743
Purpose: Despite the recent wealth of supply chain agility literature, scholars have yet to thoroughly examine its impacts on the customer experience. To address this gap, we assess the effects of supply chain agility on customer value and customer satisfaction, including the moderating role of...