Krakovics, Fabio; Eugenio Leal, José; Mendes Jr., Paulo; … - In: International Journal of Production Economics 115 (2008) 2, pp. 502-514
Recent developments in logistics have led to the use of third-party-logistics firms in different industries. However, outsourcing the logistics operation to a 3PL requires close monitoring of the logistic system performance, and also of the service level effectively delivered to customers....