Radnor, Zoe; McGuire, Mary - In: International Journal of Productivity and Performance … 53 (2004) 3, pp. 245-260
Since New Labour came to power in the UK in 1997, there has been a drive to improve the effectiveness of public services through the use of private sector principles. From, the Modernising Government White Paper to the development of the Public Services Productivity Panel who, produced a raft of...