Lleo, Alvaro; Viles, Elisabeth; Jurburg, Daniel; … - In: International Journal of Quality and Service Sciences 12 (2020) 3, pp. 229-245
Purpose: This paper aims to identify key middle manager trustworthy behaviours that encourage employees’ participation in continuous improvement activities in industrial contexts. Design/methodology/approach: The list of behaviours has been developed in two different phases. First, the...