Lilja, Johan; Hansen, David; Fredrikson, Johan; … - In: International Journal of Quality and Service Sciences 9 (2017) 3/4, pp. 232-240
excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle …/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM …